1.1 Table of Contents
- – What personal data we may collect from you
- – What we may use your personal data for
- – What cookies we may store
- – Any third parties that your data may be shared with
- – Your rights regarding your personal data
1.2 Terms of Service
2. What personal data do we collect?
Your privacy is import to us, and we only ask for personal information with your knowledge and consent when we truly need it to provide a service to you. We also may collect some information about how you use our website for analytical purposes.
2.1 Basic Account Data
We collect information such as name, email address, phone number, billing and shipping address. We may also collect information relevant to users such as hair type, skin type, and purchase history.
If you leave a comment on our site then we collect the data shown in the comments form, as well as the visitors IP address and browser user agent string.
2.3 Email Marketing
Users may choose to subscribe to our optional mailing list. In this case we will store the following data via a third party (see below): name, email address, phone number, purchase history, and customer type (retail or professional). All data is provided voluntarily by the user.
You may supply us with information by filling in forms on our website. This includes information you provide when you submit a contact/enquiry form. The information you give us may include your name, email address, phone number and, in the case of professional enquiries, your business name and address.
3. How we may use your information
Most of the personal data we collect from you is used to enable us to provide our services. You may also opt in to save contact information via cookies after placing an order or leaving a comment/review. This is for your convenience so that you do not have to fill in your details again. If you have an account and log into the site, we set a temporary cookie to determine if your browser accepts cookies which contains no personal data and is discarded when you close your browser. When you log in, we will store several cookies to save your login information and screen display choices. If you select ‘Remember Me’, your login will persist for two weeks, and all account cookies are removed when you log out of your account.
Any information supplied through contact or enquiry forms is used to aid us in responding to your queries efficiently. This information is transmitted via email and is not stored on our website or shared with third parties.
3.3 Spam and Abuse
When leaving a comment or review on our website, we collect your IP address and user browser agent in order to prevent spam and abuse.
We use optional analytics cookies via Google Analytics (see below for information regarding Third Party Cookies). We use this information to improve our website and provide a better customer experience.
Personal data collected through our mailing list sign-up form is used to provide relevant news, offers and information. Data collected through optional third party marketing cookies may be used to provide users with relevant, interest-based ads.
5. Third Party Services
5.2 Analytics & Marketing
Our website uses third party services to provide and improve services on our own website. We use Google Tag Manager (GTM), which is a tag management system to manage tags used for tracking and analytics, making it easier for us to integrate and manage third party services. Each service may store individual cookies on your computer, and information generated is transmitted to and stored by Google or Facebook. You can disable the use of third-party cookies here.
We use Google Analytics to collect data such demographics data (age, gender, interests) as well as usage information (such as device, browser, operating system) to better understand the behavior of our users and improve our customer experience. The information we collect does not personally identify you, but we may use data to serve relevant adverts using third party services including Google Adwords and Facebook (referred to as “retargeting”). You can edit your preferences or opt-out of Google Display Network at http://www.google.com/ads/preferences/.
5.3 Third Party Payment Services
6. Your Rights Regarding the Data You Provide
6.1 Your Rights
We want to make you fully aware of all your data protection rights. Every user is entitled to the following:
The right to access – You have a right to request from us copies of your personal data. We may charge you a small fee for this services.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
6.2 Exercising Your Rights
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: [email protected], call us on 01283 586986, or write to use at Oway UK, Tomlinson Business Park, Foston, DE65 5BU.
8. Contact Details